Business Operations Coordinator
2 weeks ago
This is a permanent Team Support Manager position at our store with a 2-week shift pattern:
- Support colleagues through coaching and feedback
- Use data to drive performance
- Maintain a safe and legal environment for colleagues and customers
- Support the delivery of an inspirational customer journey in-store
- Deliver great standards and service by putting the customer first
- Support the delivery of plan A
- Provide regular and timely feedback to line manager
- Support with the training and coaching of colleagues
- Support the Team Manager with store selling and cost targets
- Role model new ways of working through digital tools
- Allocate resources efficiently to deliver process, task, and service
- Maintain a safe and legal store environment
- Support visual merchandising updates
- Help colleagues to develop by listening, asking questions, and giving feedback
- Set performance objectives for self
- Take accountability for planning and managing own work
- Support the delivery of excellent customer service and KPIs
- Good level of digital capability and access to relevant systems
- Good knowledge of commercial operation, basics, and operational excellence
- A good knowledge of legal requirements associated with the role
- Interpret data relevant to the role
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy. We are looking for people who are thrilled by the challenge of introducing innovative experiences to the retail world.
By embracing digital tools to enhance the customer experience and remaining adaptable, you'll live and breathe our approach to sales and service.
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