Programme Manager

2 months ago

Southampton, Southampton, United Kingdom Quilter Full time
About the Role

We are seeking a highly skilled Programme Manager to lead and manage large-scale, transformational, and complex business and IT change programmes for Quilter. The successful candidate will be responsible for the successful achievement of programme outcomes within the key constraints of time, cost, quality, and risk.

Key Responsibilities
  • Planning and Governance
    • Supports the Change delivery portfolio plan within the defined business unit/function, ensuring appropriate services and solutions are proposed, planned, and delivered in alignment with the defined Portfolio outcomes.
    • Utilises best practices to ensure Change programmes are effectively defined, planned, resourced, and delivered in alignment with the overall business unit/function requirements.
    • Inputs and actively participates in the Community of Practice to shape improved or new ways of working in relation to Change delivery.
    • Ensures programme delivery is aligned to and delivered in accordance with Quilter policy and standards, and Community of Practice guidelines.
    • Prioritises and manages capacity of the Programme Delivery teams and sourced services to balance demand and efficiency and ensure the effective delivery of Change and Services.
  • Service Improvement and Change Delivery
    • Leads Change programmes for a specific business unit/function, working in partnership with key stakeholders to ensure delivery in line with agreed milestones, priorities, standards, and budget.
    • Defines programme organisation structures and resourcing models and plans the programme and approach, with consideration for the dependencies and constraints and in line with the agreed governance process, standards, and reporting.
    • Manages programme delivery, defining deliverables and milestones, documenting interdependencies and managing relationships with stakeholders to resolve issues and develop solutions to ensure successful programme outcomes.
    • Prioritises and deploys internal or sourced resources to ensure Change solutions and services are delivered effectively.
    • Manages programme risks and issues ensuring that they are impact-assessed, mitigated, and escalated where appropriate.
    • Manages and monitors the programme performance, progress against milestones, and appropriateness and quality of work, and where necessary takes corrective action.
    • Works with project managers to ensure project plans are produced, actively maintained, of the appropriate detail, and consistently aligned to the programme plan.
    • Develops and coaches resources assigned to the programme, providing input into performance reviews and support to expand their capabilities and skillsets.
    • Manages and monitors the programme budget providing appropriate guidance and decision making to the underlying projects.
    • Ensures the delivery of programmes and projects through clearly defined metrics and KPIs.
    About You

We are looking for a highly skilled and experienced Programme Manager who can effectively manage change and initiate new and improved ways of working which positively impact our customers. The ideal candidate will have:

  • Effectively managed change and initiated new and improved ways of working which positively impact customers.
  • Communicated with clarity and impact; demonstrated excellent listening, verbal, and written communication skills.
  • Objectively and systematically analysed problems and risks in order to develop appropriate solutions.
  • Agile – made decisions within remit and executed in a fast, simple, and focused way.
  • Collaborated effectively with stakeholders and colleagues to positively impact results and deliver effective customer outcomes.
  • Strong interpersonal skills with the ability to build and maintain strong relationships with key stakeholders, colleagues, and suppliers.
  • Ability to successfully influence, persuade, and challenge stakeholders.
  • Strong leadership capability, engaging, motivating, coaching, and developing individuals to meet their career goals and those of the organisation.
  • Built organisation capability, leading, championing, and investing in own and the team's technical skills development, looking outwardly to keep up to date with technology advances and utilising knowledge to deliver new and innovative solutions to our customers.
  • Maintained focus and drive for results operating calmly in high-pressure situations.
  • Demonstrated credibility, professionalism, and strong personal integrity and acted as a role model for the Quilter values – Pioneering, Dependable, Stronger Together.
  • MSP qualified.
  • Evidence of equivalent experience in Financial Services (Desired).
  • Demonstrable experience of complex large-scale change delivery, preferably acquired within the Financial Services sector.
  • In-depth knowledge and demonstrable application of different project and programme delivery methodologies including Scaled Agile Programmes.
  • Experience of managing 'Virtual' teams cross-function/cross-business and geographies.
  • Strong knowledge of the IT Software Development Lifecycles, associated methodologies, and their practical application.
  • Excellent facilitation skills.
  • Experienced in line and matrix management environment.
  • Strong knowledge of budgeting and resource allocation, planning, and executive-level presentations.
Core Benefits

We offer a range of benefits to our employees, including:

  • Holiday: 26 days
  • Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
  • Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
  • Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
  • Life Assurance: 4x your salary, cover can be increased at your own cost
  • Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits, we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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