Architectural Ironmongery Specialist

2 months ago

Three Bridges, United Kingdom Mitchell Maguire Full time
Job Title: Customer Experience Executive - Architectural Ironmongery & Hardware

Industry Sector: Door Hardware, Window Hardware, Architectural Hardware, Architectural Ironmongery, Door Closers, Door Handles, Hinges, Independent Manufacturers, Manufacturers, Bespoke Manufacturers, Entrance Door, Door Levers, Door Knobs, Cabinet, Pull Handles, Window, Sliding Door, Flush Fittings, Interior Fittings, Collections, Locks, Latches, Customer Service, Customer Experience, Customer Service Manager, Customer Service Executive, Customer Experience Manager

Job Summary:

We are seeking a highly skilled Customer Experience Executive - Architectural Ironmongery & Hardware to join our team at Mitchell Maguire. As a key member of our sales team, you will be responsible for providing exceptional customer service and technical support to clients in the commercial, hospitality, and high-end residential sectors.

Key Responsibilities:
  • Internal Sales position focusing on a premium range of luxury hardware for doors, windows, lighting, electrical, stairs, signage, trims, fittings, bathrooms, and showers.
  • Deal with incoming enquiries, primarily through email but also over the phone.
  • Provide technical support and advice to clients for any product-related queries.
  • Liaise internally with the sales & ops departments to provide updates to clients.
  • Raise orders and quotes for the sales team.
Requirements:
  • Must have experience within a customer service position.
  • Must have a keen attention to detail with strong analytical skills.
  • Must have an exemplary telephone manner.
  • Experience with ironmongery, interiors, or architecture highly beneficial.
  • Resilient, friendly, and with a positive attitude.
  • Enthusiastic, pro-active, and self-motivated.
  • Excellent organisational & communication skills.

Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies, and Specification field sales positions within the mentioned industry sectors.

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