Banking Associate Role

3 weeks ago


Glasgow, Glasgow City, United Kingdom Kind Consultancy Full time
Kind Consultancy is a leading recruitment agency specialising in Financial Services. Our client, a prestigious Banking brand, is seeking skilled Telephony Banking Professionals to join their team on a 6-month contract basis with potential for permanent roles to follow. This exciting opportunity offers a competitive hourly rate of £17.89 via an Umbrella company and provides a chance to work in a dynamic hybrid environment in Glasgow.

The successful candidate will be responsible for delivering exceptional customer service via telephone and webchat while acting as an ambassador for the brand. Key duties include:
  • Providing outstanding customer support and resolving issues efficiently
  • Fostering positive relationships with customers and addressing their queries
  • Identifying customers with vulnerabilities and offering tailored assistance
This role requires individuals with excellent communication skills, experience in frontline customer-facing positions, and a proven track record of handling sensitive situations effectively.

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