Ecommerce Manager

4 weeks ago

London, Greater London, United Kingdom Annoushka Full time
About Annoushka

Annoushka Ducas MBE is a renowned jewellery designer and founder of the eponymous luxury brand. With a passion for design and a commitment to excellence, Annoushka creates finely crafted jewellery that embodies the essence of personal style.

Job Overview

We are seeking a talented Ecommerce Manager to join our digital team. As a key member of our team, you will play a pivotal role in shaping our digital strategy, driving online sales growth, and ensuring a seamless customer experience.

Key Responsibilities
  1. Trading, Reporting & Analytics
    • Monitor key performance indicators (KPIs) and web analytics to identify opportunities for improvement.
    • Manage the ecommerce budget and expenses to ensure business needs are met.
    • Conduct in-depth product and category analysis to drive sales growth.
    • Review promotional performance and provide actionable insights.
    • Produce regular reports to stakeholders, highlighting clear actions to improve performance.
  2. Website Management & Optimisation
    • Oversee the day-to-day operational running of the website, ensuring a smooth customer journey.
    • Manage our 3rd party suppliers responsible for site development and ongoing projects.
    • Develop and implement our SEO strategy to ensure continuous growth.
    • Monitor ecommerce performance, including page load times and checkout functionality.
  3. Campaign Planning & Management
    • Work with cross-functional teams to ensure cohesive campaigns across all channels.
    • Oversee the execution of ecommerce-specific marketing campaigns, including seasonal promotions and product launches.
Qualifications
  • Education: A degree in Marketing, Business, Communications, or a related field is preferred.
  • Experience: 5+ years of experience in ecommerce management, with a proven record of online growth for a luxury brand.
  • Essential Skills:
  • Data-driven decision making
  • Attention to detail
  • Tech-savviness
  • Results-oriented
  • Adaptability
  • Customer focus
  • Project management skills
  • Commercial acumen
  • Problem-solving
  • Innovative mindset
Preferred Experience & Knowledge
  • GA4
  • Ecom and CMS platforms (Magento preferable)
  • Product Information Management (PIM)
  • Hotjar
  • Inventory management
  • Project management tools like Asana or Trello
  • Good understanding of UX design and best practices
  • Basic HTML & CSS knowledge
  • Good Microsoft Excel knowledge

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