Technical Support Specialist

3 weeks ago


Sale, Trafford, United Kingdom Ad Warrior Ltd Full time

About the Role:

The IT Technician will provide technical support and maintenance services to ensure the smooth operation of the school's IT systems.

Key Responsibilities:

  • Ensure staff understand how to log Helpdesk issues and monitor the Helpdesk System.
  • Respond to logged user helpdesk tickets, prioritising and resolving issues independently or seeking support as needed.
  • Support the creation, maintenance, and deployment of Windows images and updates across the IT infrastructure.
  • Install and maintain IT hardware on the school network, ensuring licence compliance.
  • Support the installation and maintenance of software on the school network, ensuring licence compliance.
  • Ensure mobile devices are encrypted and kept up to date with system patches and antivirus.
  • Monitor daily backup routines on network servers to ensure successful backups.
  • Implement ICT safeguarding practices, monitoring internet filtering systems and classroom monitoring software.
  • Support registering student and visitor devices onto the BYOD network.
  • Assist with the use of CCTV and maintain a log of requests.

Requirements:

  • GCE/GCSE Maths and English grade A-C or equivalent
  • Knowledge of Microsoft Windows and Office professional applications
  • Experience of setting up and configuring computers (Windows 10)
  • Experience of PC maintenance
  • Understanding and knowledge of the importance of PC security


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