Technical Support Specialist
3 weeks ago
About the Role:
The IT Technician will provide technical support and maintenance services to ensure the smooth operation of the school's IT systems.
Key Responsibilities:
- Ensure staff understand how to log Helpdesk issues and monitor the Helpdesk System.
- Respond to logged user helpdesk tickets, prioritising and resolving issues independently or seeking support as needed.
- Support the creation, maintenance, and deployment of Windows images and updates across the IT infrastructure.
- Install and maintain IT hardware on the school network, ensuring licence compliance.
- Support the installation and maintenance of software on the school network, ensuring licence compliance.
- Ensure mobile devices are encrypted and kept up to date with system patches and antivirus.
- Monitor daily backup routines on network servers to ensure successful backups.
- Implement ICT safeguarding practices, monitoring internet filtering systems and classroom monitoring software.
- Support registering student and visitor devices onto the BYOD network.
- Assist with the use of CCTV and maintain a log of requests.
Requirements:
- GCE/GCSE Maths and English grade A-C or equivalent
- Knowledge of Microsoft Windows and Office professional applications
- Experience of setting up and configuring computers (Windows 10)
- Experience of PC maintenance
- Understanding and knowledge of the importance of PC security
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