Operational Excellence Manager
2 weeks ago
We are currently seeking an Operational Excellence Manager to join our operations team in Neath, Port Talbot.
The successful candidate will be responsible for maintaining responsibility for understanding each contract, its scope, KPIs and SLAs, and reporting obligations, overseeing all renewal and extensions for client contracts, promoting the organisation's capabilities to clients, identifying additional sales opportunities to support company growth targets, and owning and leading specific projects when they arise.
This role offers a competitive salary of £40,000 - £55,000 per annum, depending on experience, plus benefits including 27 days annual leave, enhanced maternity and paternity package, health cash back plan, and pension scheme.
Responsibilities
- Maintain responsibility for understanding each contract, its scope, KPIs and SLAs, and reporting obligations.
- Oversee all renewal and extensions for client contracts.
- Promote the organisation's capabilities to clients.
- Identify additional sales opportunities to support company growth targets.
- Own and lead specific projects when they arise.
About Our Team
We are a dynamic and forward-thinking team that values excellence and innovation. We are committed to delivering high-quality services to our clients and customers, and we are looking for individuals who share our vision and values.
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