Luxury Restaurant Manager

1 week ago

West London, United Kingdom Hotel Cafe Royal Full time
Restaurant Supervisor Job Description

At Hotel Cafe Royal, we're seeking a highly skilled Restaurant Supervisor to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional service and creating memorable experiences for our guests.

Key Responsibilities:
  • Assist the Restaurant Manager in overseeing daily restaurant operations, ensuring efficiency and exceptional service delivery.
  • Supervise and support a team of servers, baristas, and bartenders, maintaining high standards of service and presentation.
  • Lead by example, embodying the Cakes & Bubbles philosophy of luxury, creativity, and attention to detail.
  • Train and mentor team members, conducting onboarding for new team members and providing continuous training, including updates on new menu items and seasonal offerings.
  • Maintain in-depth knowledge of the menu, including signature desserts, cocktails, teas, and coffees, to answer guest questions and provide expert recommendations.
  • Support the Restaurant Manager in ensuring that health and safety, as well as food hygiene standards, are consistently met.
  • Collaborate with kitchen staff and bar team to ensure timely service, particularly during peak hours and special events.
  • Assist with inventory checks, ordering, and managing stock to ensure smooth and uninterrupted service.
  • Handle guest queries, special requests, and any service recovery situations in a professional and gracious manner.
  • Actively engage with guests, delivering a warm welcome and fostering relationships to encourage repeat visits.
  • Assist in maintaining a positive and motivating work environment, encouraging teamwork and communication among the team.
Requirements:
  • Proven experience as a Restaurant Supervisor or Senior Waiter in a luxury hospitality or fine dining setting.
  • Strong leadership skills with the ability to inspire, train, and motivate a team to deliver high standards of service.
  • A passion for luxury hospitality and an in-depth understanding of fine desserts, champagne, and specialty beverages.
  • Excellent communication and interpersonal skills, with a commitment to providing memorable guest experiences.
  • Knowledge of food and beverage health and safety standards.
  • Flexible availability to work shifts, including weekends and holidays, to support the needs of the restaurant.
  • Strong organizational skills, with the ability to manage multiple tasks and work efficiently under pressure.
  • Proficiency in POS systems and experience with order management software.
The Benefits:
  • Competitive salary of up to £35,000 including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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