Customer Service Ambassador

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom National Trust Full time
About the Role

As a Customer Service Ambassador at the National Trust, you will play a vital role in delivering exceptional customer experiences across our visitor areas. You will work closely with various departments to ensure that our visitors receive the highest level of service, making their experience with us truly unforgettable.

Key Responsibilities
  • Provide warm and welcoming greetings to visitors, setting the tone for an exceptional experience.
  • Support the Welcome Team in Visitor Reception, ensuring that members and visitors are welcomed and assisted with their queries.
  • Engage with visitors about our collection and the history of the property, sharing your knowledge and passion to create a lasting impression.
  • Assist in the commercial areas, such as the cafe and shop, providing excellent customer service and ensuring that our visitors have a seamless experience.

What We're Looking For
  • A customer-focused individual with a positive attitude and a passion for delivering exceptional customer experiences.
  • A team player who can work on their own initiative, adapting to changing situations and priorities.
  • Someone who is well-organized, adaptable, and willing to learn new skills.

The Package
  • A substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, such as gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.


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