Customer Service Specialist

2 days ago


Feltham, Greater London, United Kingdom German Doner Kebab Full time

German Doner Kebab: A Leader in Casual Dining

We are seeking a skilled Front of House Team Member to join our team in Feltham, London. If you have what it takes to deliver exceptional guest service and maintain our brand standards, we want to hear from you.

About Us:

With over 90 restaurants worldwide, German Doner Kebab is a market leader in the Casual Dining sector. We pride ourselves on delivering industry-leading levels of service, exceptional food, and an unforgettable experience for our guests.

Your Role:

You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service. Your role is crucial in helping us achieve our brand standards, working within a great team, and ensuring every guest leaves the restaurant having had a great experience and wants to return.

Key Responsibilities:

  • To provide exceptional guest service by greeting every guest in a genuine and warm manner.
  • To assist guests in choosing meals and drinks and providing additional up-sell information.
  • To process guests' orders through the POS system and deliver them to the kitchen.
  • To ensure that all orders are fully complete and ready to be received by the guest.
  • To work to Brand standards and deliver exceptional guest service.

Requirements:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean & smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude, and always provides excellent guest care.

Salary:

An estimated salary of £20,000 - £25,000 per annum, depending on experience.



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