Senior Operations Manager
3 weeks ago
About the Company
Our client, a leading specialist commercial cleaning company, operates across the country, providing a wide range of soft FM services to clients in various sectors, including healthcare, retail, and commercial. With impressive growth over the last few years, they have achieved a turnover in excess of £8m.
Job Overview
We are seeking an experienced Area Contracts Manager to oversee a mixed portfolio of contracts covering Bristol, Exeter, Gloucester, Birmingham, and Newport. The successful candidate will lead and drive performance across key accounts, aiming to deliver exceptional service to customers.
Main Responsibilities
- Conduct regular site visits to ensure specifications are met and customer expectations are managed
- Complete monthly audits to maintain high standards
- Meet monthly Key Performance Indicators (KPIs) to drive business growth
- Issue and control staff uniforms
- Manage materials and equipment, including repairs, stock control, and ordering within assigned budgets
- Ensure contract COSHH assessments sheets and Risk Assessments are completed
- Adhere to company administration procedures
- Provide cover and support within the region as needed
- Line manage Supervisors and operative teams
- Ensure on-site teams understand their roles, responsibilities, and expectations
- Assist with performance management and HR practices, such as wellbeing meetings and staff welfare
- Identify training needs to support employee career development
- Guide Site Managers/Supervisors to maximize contract KPIs and team performances
- Promote a harmonious working environment through team building initiatives
- Support recruitment procedures efficiently
- Ensure employees adhere to H&S policies and comply with current Health and Safety Legislation
Requirements
- A minimum of five years' experience in contract cleaning management
- Possess a full UK driving license
- Proficient in Microsoft Office
- Reside in the Bristol area or M5 corridor up to Cheltenham
Benefits
- A company car with fuel card, phone, and laptop provided
- Salary circa £35k-£40k (dependent on experience)
- 20 days' holiday (plus bank holidays) and access to an Employee Assistance Programme (24/7 wellbeing support)
- Nest pension scheme with 3% employer contribution
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