Retention Specialist

2 days ago


Glasgow, Glasgow City, United Kingdom esure Group Full time
Unlock a Rewarding Career at esure Group

We are seeking an exceptional Retention Specialist to join our team and drive customer satisfaction. As a key member of our retention team, you will play a pivotal role in developing and implementing strategies to enhance customer experience.

About the Role

This is a unique opportunity for a results-driven individual to make a tangible impact on our business. The successful candidate will have a strong background in customer-centricity, with a passion for delivering high-quality experiences that drive customer loyalty.

Key Responsibilities:

  • Develop and execute tailored retention strategies to meet commercial and customer objectives.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Analyze data to inform insights and recommendations that drive business growth.
  • Benchmark industry best practices to maximize esure's competitive edge.
  • Present findings and recommendations to stakeholders, ensuring clear and concise communication.
  • Take ownership of supplier relationships to deliver UX optimisation initiatives.

Your Qualifications:

  • A proven track record in customer-facing roles, with a focus on retention and loyalty.
  • Excellent analytical skills, with the ability to translate complex data into actionable insights.
  • Strong stakeholder management experience, with a focus on building trust and rapport.
  • Ability to work collaboratively across functions to drive business outcomes.
  • Experience in the insurance or financial services sector (desired but not essential).
Why Choose esure Group?

As a valued member of our team, you will enjoy a competitive salary of £40,000-£60,000 per annum, depending on experience, along with a bonus scheme that celebrates your contributions to our success.

In addition to a comprehensive benefits package, including discounts on our insurance products and 25 days annual leave, you will have access to training and development opportunities to help you grow your career.

We pride ourselves on creating a supportive and inclusive work environment, where every colleague has the opportunity to thrive. If you are passionate about delivering exceptional customer experiences and driving business growth, we would love to hear from you.



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