Guest Experience Coordinator
2 weeks ago
Job Title: Guest Experience Executive
Job Summary: We are seeking a highly skilled Guest Experience Executive to join our team at Gordon Ramsay Restaurants. The successful candidate will be responsible for delivering world-class pre-dining experiences over the phone and via email, ensuring exceptional guest satisfaction and loyalty.
Key Responsibilities:
- Deliver exceptional pre-dining experiences via phone and email
- Ensure timely and accurate responses to guest enquiries
- Maximise cross-selling and up-selling opportunities
- Manage inventory and ensure optimal site utilisation
- Maintain accurate guest information on the booking system
- Ensure confidentiality of guest information
- Stay up-to-date with promotions and offerings
Requirements:
- Experience in high-quality guest service environments
- Flexibility to work 5 days out of 7, with varied hours
- Outstanding communication and problem-solving skills
- High organisation and time management skills
- Knowledge of hospitality industry standards
- Ability to build rapport with guests and teams
Benefits:
- Competitive pay rate
- Access to training and development opportunities
- 50% staff discount on food and drink
- Preferential room rates at partner hotels
- WellHub membership and fitness classes
- Mental health support and counselling
About Us: Gordon Ramsay Restaurants is a world-class restaurant business that delivers exceptional dining experiences. We are committed to providing outstanding service and exceeding our guests' expectations.
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