Automotive Service Advisor
3 weeks ago
Are you passionate about delivering exceptional customer service and dedicated to the automotive industry? Wingrove Motor Company Limited is seeking a motivated and detail-oriented Service Bookings Advisor to join our Silverlink aftersales team.
Key Responsibilities:- Manage service bookings efficiently, considering service availability and customer preferences.
- Coordinate with the service department to optimize workshop productivity.
- Proactively reach out to existing and potential customers to promote service offerings and upcoming promotions.
- Identify and pursue opportunities for upselling and cross-selling service packages.
- Provide exceptional customer service by addressing inquiries, concerns, and providing accurate information regarding service options.
- Keep customers informed about the status of their service appointments and any additional service recommendations.
- Previous experience in a customer service role.
- Familiarity with automotive service processes and terminology.
- Proficient in computer applications, including scheduling software and Microsoft Office Suite.
- Competitive basic salary.
- Bonus scheme.
- 40 hours per week.
- Company pension scheme.
- Ongoing training and development opportunities.
- Opportunities for advancement within the company.
- Access to employee discount scheme.
Wingrove Motor Company Limited recognises the value that diversity brings to the workplace. We welcome applications from all walks of life, backgrounds, and communities.
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