Revenues and Benefits Systems Support Specialist

2 months ago


Lewisham, United Kingdom Daniel Owen Ltd Full time
Revenues and Benefits Systems Support Specialist

We are seeking a highly motivated and experienced Revenues and Benefits Systems Support Specialist to join our team at Daniel Owen Ltd. As a key member of our Revenues and Benefits Systems Support Team, you will be responsible for providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.

Key Responsibilities:
  • Provide technical support to colleagues across the Revenues and Benefits service
  • Manage the team to ensure all staff carry out their duties and responsibilities as defined by their job description
  • Update the Business Rates Support & Development Manager on all system-related issues pertaining to Housing Benefit, Council Tax, and Business Rates performance on a regular basis
  • Manage the Revenues and Benefits year-end reconciliation and annual billing process as directed
  • Take action, respond to, and provide technical advice on user enquiries, including complex enquiries
  • Manage all third-party contract relationships and ensure rigorous monitoring of third-party contract performance

Requirements:

  • Excellent knowledge and understanding of all legislation relevant to the accurate administration of Housing Benefit, Council Tax, and Business Rates
  • Excellent knowledge of Housing Benefit subsidy
  • Excellent organisational skills with a good attention to detail
  • A detailed understanding of a customer-focused approach to assist with system faults and queries from users
  • Excellent IT skills, including proficiency in the use of MS Office 365 applications
  • Effective team working and collaboration with colleagues

About the Role:

This is a great opportunity for someone who wants to work as part of a team providing crucial systems support to the Revenues and Benefits service. If you have the necessary skills, knowledge, and motivation to join us, we would like to hear from you.



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