Customer Service Professional

4 weeks ago

London, Greater London, United Kingdom Incora Full time

About the Role

We are seeking a highly skilled Customer Service Professional to join our team as an Onsite Representative. As a key member of our team, you will be responsible for representing Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations.

Key Responsibilities

  • Represent Incora at customer production sites and interact with customer representatives to maintain and replenish customer supply locations.
  • Coordinate with on-site functional area managers to ensure effective inventory management and resolution of inventory and product discrepancies.
  • Act as a liaison to monitor stock levels, resolve inventory and product discrepancies, and expedites critical needs in support of customer requirements.
  • Perform daily product to end-user location maintenance, including proper removal and disposal processes in alignment with customer and product specifications.
  • Proactively initiate and/or respond efficiently to daily internal and external customer requirements, including interaction with contract administration/customer service and customer production floor management to facilitate needs.
  • Address on-site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution.

About You

We are looking for a candidate with a high school diploma and proven customer service and interaction skills, with direct customer contact. You should have the ability to deal tactfully, confidently, and ethically with both internal and external customers, demonstrated excellence and commitment to a safe and hazard-free workplace.

What Incora Offers

  • An exciting package that includes great salary and benefits, a chance to work in a first-class brand-new environment, and the opportunity to become part of our Incora story.
  • We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.
  • Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees, Full-Time Exempt employees are part of Incora's FlexTime policy, and Family friendly policies such as 2 weeks paid parental leave.
  • We believe every little helps by offering a generous discount portal only available to Incora employees via Perkspot.
  • Employer-paid Group Life Insurance at 1x salary, STD, and LTD.
  • Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • Incora offers a 401K plan with company match.

Our Values

  • Courage - Take ownership for issues and problems.
  • Collaboration - Share knowledge and experience with others.
  • Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

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