Senior Customer Experience Manager
2 weeks ago
Role Overview
We are seeking a highly skilled and experienced Senior Customer Experience Manager to join our team at Buzz Bingo. As a key member of our management team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience every time they visit our club.
Key Responsibilities
- Build strong relationships with customers and provide personalized service to enhance their overall experience
- Run bingo sessions and supervise the operation, coaching and supporting the team as needed
- Ensure a safer gambling environment for all customers and colleagues across all channels
- Be flexible and adapt to changing situations, working across various areas of the club including front of house, book sales, treasury, machines, the bar area, and kitchen
Requirements
- Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
- Outstanding communication skills and the ability to adapt to different situations
- Experience at a supervisor or team leader level in a retail, hospitality, or leisure business
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and growth
- A supportive and collaborative team environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.
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