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IT Field Engineer
2 months ago
We are seeking a highly skilled IT Field Engineer to join our team at Capita. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers, ensuring that their IT hardware and software needs are met.
Key Responsibilities- Hardware Support
- Resolve hardware faults on a variety of end-user technologies, including desktops, laptops, servers, and mobile devices.
- Perform component replacement and repair of hardware issues.
- Software Support
- Provide technical support for Microsoft Windows operating systems and Microsoft Office Suite.
- Install and configure software applications and systems.
- Customer Support
- Provide exceptional customer service, responding to customer inquiries and resolving technical issues in a timely and professional manner.
- Communicate technical information to non-technical customers, ensuring that they understand the solutions provided.
- Technical Expertise
- Develop and maintain in-depth knowledge of IT hardware and software technologies.
- Stay up-to-date with the latest technical trends and advancements in the field.
- Collaboration and Teamwork
- Work collaboratively with other technical teams to resolve complex technical issues.
- Provide guidance and support to junior team members.
- Technical Skills
- Working knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Experience with hardware repair and maintenance.
- Knowledge of software applications and systems.
- Soft Skills
- Excellent customer service and communication skills.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and analytical skills.
- Education and Certifications
- Degree in Computer Science, Information Technology, or related field.
- Relevant certifications, such as CompTIA A+ or Cisco CCNA.
- Competitive Salary and Benefits
- Opportunities for Professional Growth and Development
- A Collaborative and Dynamic Work Environment