Customer Service Representative

2 weeks ago

Shrewsbury, United Kingdom Morson Talent Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth delivery of our field services.

Key Responsibilities
  • Customer Communication: Develop and maintain strong relationships with customers, providing clear and concise information about our services and progress.
  • Job Management: Manage the intake of new jobs, ensuring timely and efficient processing, and providing regular updates to customers.
  • Problem Resolution: Effectively handle customer complaints and issues, using empathy and professionalism to resolve problems and maintain customer satisfaction.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our operations.
  • Team Collaboration: Work closely with our field operatives and technicians to ensure seamless communication and coordination.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with customers, both verbally and in writing.
  • Strong Organisational Skills: Ability to manage multiple jobs and priorities, with a high level of accuracy and attention to detail.
  • Customer-Centric Approach: Ability to understand and meet the needs of our customers, with a focus on delivering exceptional service.
  • Adaptability and Flexibility: Ability to adapt to changing circumstances and priorities, with a flexible and proactive approach.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.

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