Retention Specialist: Relationship Manager

7 days ago


Sale, Trafford, United Kingdom Stericycle Full time

At Stericycle, we're dedicated to protecting health and well-being in a safe, responsible, and sustainable way.

About the Role

We're seeking a skilled Retention Specialist: Relationship Manager to join our team. This exciting opportunity will see you mitigating business revenue and profitability risk through commercial issue identification, issue investigation & resolutions, and end-to-end contract negotiation of existing customers assigned to non-book of business portfolio clients.

As a key member of our team, you'll be responsible for facilitating communications on behalf of the business, verbal &/or written, including the negotiation of contracts for existing customers who are seeking to reduce volume &/or frequency of service / terminate agreements of service or for those who pose risk to future account/revenue attrition.

Key Responsibilities
  • Be the subject matter expert of commercial contracts, of BU specific services for customer queries relating to commercial agreements, terms and conditions & commercial financial aspects.
  • Proactively engage with customers who have been identified as 'being a' or 'at' risk of; revenue loss, &/or cancellation of services, using approved sales tactics and strategies to maintain active customer status.
  • Utilise value-based sales skills to establish client's existing service issues and needs, explain contract obligations if any (i.e., contract specific terms, e.g., liquidated damages etc.), provide alternatives for consideration (i.e., Collection schedules/ products/pricing, etc.), sell the value of the recommended solution, and retain/up-sell revenue.

You'll also effectively utilise technology-based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking. Additionally, you'll ensure all communications, client interactions, pricing commitments, agreements & approvals are efficiently logged and maintained within the business recognised CRM (Currently SFDC), ensuring clarity and transparency to all users, including for auditing and reporting purposes.

The ideal candidate will have a strong background in sales/commercial experience, preferably within a competitive, high-pressure environment. You'll possess excellent time management, self-discipline & organisational skills, as well as a positive attitude and ability to operate under pressure in a high volume, competitive telesales environment. Excellent communication and interpersonal skills are essential for this role, as you'll work closely with cross-functional teams to deliver results-driven outcomes.

This is an exciting opportunity to take your sales career to the next level and become a part of a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.

What We Offer
  • An estimated salary of £35,000 - £50,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life assurance, and private medical insurance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, where you'll have the chance to collaborate with talented professionals.

We're committed to equal opportunities and welcome applications from diverse candidates. If you're passionate about sales, enjoy working in a fast-paced environment, and are looking for a new challenge, please apply today


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