Shift Leader

4 weeks ago

Haddington, East Lothian, United Kingdom ENGINEERINGUK Full time

About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at ENGINEERINGUK. As a Shift Leader, you will be responsible for overseeing the daily operations of our store, ensuring that customers receive excellent service, and that our team members are supported and motivated.

Key Responsibilities

  • Coordinate the store team to deliver an easy and fuss-free shopping experience for customers
  • Support colleagues in achieving daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide excellent customer service by listening to customers and putting them first
  • Keep the team well-informed and up-to-date on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that might be getting in the way of great service
  • Follow health and safety routines and procedures, and ensure colleagues do the same
  • Recognize and celebrate colleagues who are providing great service

Requirements

  • Be a great role model, providing thoughtful customer service that ensures every customer's needs are met
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up-to-date
  • Be comfortable taking the lead and overseeing the store in the absence of a manager
  • Be a good decision-maker, flexible in thinking, and comfortable handling change to ensure everything is right for customers and colleagues
  • Be motivating, inspiring the team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better every day

What's in it for you

As a Shift Leader at ENGINEERINGUK, you will have the opportunity to develop your skills and knowledge, working in a fast-paced retail environment with a variety of challenges. You will be part of a team that is passionate about delivering excellent customer service and making a positive impact on our communities. We offer a range of benefits, including flexible working hours, ongoing learning opportunities, and access to award-winning training.

About us

At ENGINEERINGUK, our vision is to become every customer's favourite way to shop, whether they are at home or on the move. We are committed to serving our customers, communities, and the planet a little better every day. We value diversity, equity, and inclusion, and we welcome chats about flexible working. We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.

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