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Technical Support Engineer

1 week ago


Aberdeen, Aberdeen City, United Kingdom Austin Fraser Full time
Job Description

Austin Fraser is looking for a Technical Support Engineer to join their IT team. The successful candidate will be responsible for providing technical support across the organisation's IT infrastructure, including hardware, software, and network devices.

Key Responsibilities:
  • Provide technical support to staff across on-site hardware, applications, network devices, and telephony.
  • Troubleshoot issues both in-person and remotely across hardware and software, resolving them promptly.
  • Manage firewalls, antivirus software, and cover vulnerability management across the organisation's networks.
  • Support the installation and upgrading of new software rollouts.
  • Collaborate with the IT team to ensure smooth operation of the organisation's IT infrastructure.
About You:
  • You'll have proven experience as a Systems Administrator or Network Administrator.
  • Strong experience of networking devices, network configuration, LAN/WAN, and patch management.
  • Experience working within a Microsoft environment and troubleshooting a range of hardware and software.
  • Knowledge of scripting within PowerShell, Python, or Perl is desirable.

Estimated salary: £45,000 - £60,000 per annum. Austin Fraser offers a comprehensive benefits package, including training and development opportunities.