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Head Host/Hostess

2 months ago

London, Greater London, United Kingdom Pan Pacific London Full time

About the Role

We are seeking a highly skilled and experienced Head Host/Hostess to join our team at Pan Pacific London. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, ensuring a positive first impression
  • Escort guests to their tables, ensuring a smooth and efficient service
  • Assist with preparing the restaurant for service, maintaining a high level of cleanliness and organization
  • Monitor guests' needs, checking on their orders and ensuring that all requests are met
  • Communicate effectively with the kitchen and service staff to ensure seamless service
  • Anticipate guests' needs, responding promptly and professionally to their requests
  • Be familiar with all hotel services and local attractions, responding accurately to guest inquiries

Requirements

  • Previous experience as a Head Host/Hostess in a luxury hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure, remaining calm and composed in a fast-paced environment
  • Knowledge of hotel operations and services
  • Ability to work effectively as part of a team

Benefits

  • Access to mental health first aiders
  • Celebrate your birthday with an extra day off
  • Cycle to work scheme
  • Referral scheme
  • Seasonal ticket loan
  • Enhanced maternity and paternity policy
  • Eye care voucher scheme
  • Social and employee wellness activities
  • Employee assistance programme, including 24/7 virtual GP and financial advisors
  • 2 hotel-wide social events per year, as well as additional social gatherings
  • Flexible work policy
  • Dry cleaning for uniforms and work attire
  • Reward and recognition programme, including star of the month, manager of the quarter, and star of the year
  • Guest experience programme
  • Discount on food and beverage outlets
  • Discount on internal spa treatments
  • Culture club, focusing on diversity and inclusion
  • Friends and family rates in our hotel and Pan Pacific hotel group properties
  • Complimentary meals prepared by our chefs
  • 2 study days per year, fully paid and in addition to your annual leave
  • 2 volunteer days per year, fully paid and in addition to your annual leave
  • Progression opportunities, with a focus on coaching and development
  • Additional YuLife perks