Retail Operations Manager

4 weeks ago


Beckenham, Greater London, United Kingdom Marks and Spencer Full time
Role Overview

As a key member of our Retail Operations team, you will be responsible for leading a team of colleagues in a fast-paced retail environment. Your primary focus will be on driving sales growth, improving customer satisfaction, and maintaining high standards of store appearance and operations.

Key Responsibilities

  1. Develop and implement strategies to increase sales and customer engagement.
  2. Lead and motivate a team of colleagues to achieve sales targets and provide excellent customer service.
  3. Monitor and control store expenses, ensuring efficient use of resources.
  4. Collaborate with other departments to achieve business objectives and improve store performance.
  5. Stay up-to-date with company policies, procedures, and initiatives, and ensure compliance.

What We Offer

As a Retail Operations Manager at M&S, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to develop your skills and knowledge.
  • A generous holiday allowance and flexible working arrangements.
  • A range of discounts and perks, including colleague discounts and access to exclusive events.

About Us

Marks and Spencer is a leading retailer committed to delivering exceptional customer experiences and driving business growth. We are passionate about creating a positive and inclusive work environment that supports the development of our colleagues.



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