Senior AV Technician

4 weeks ago

London, Greater London, United Kingdom Concept Full time
Job Title: Senior AV Technician

Concept is seeking an experienced Senior AV Technician to join our London team. As a key member of our AV team, you will be responsible for leading and managing a team of AV and Event Technicians, ensuring the highest quality of technical support to our clients.

Key Responsibilities:
  • Video conference and audio conference support
  • Presentation, meeting, and events support
  • Support of large display solutions and related media
  • AV engineering support, fault rectification, and escalation
  • VC and AV helpdesk/coordination
  • Dealing with related bookings and reservations
  • Documentation
  • Supervising colleagues and local operations
  • IPTV support and maintenance
  • LED wall support and maintenance
  • Manage end-user AV training program
  • Provide remote support to UK and global offices
  • Leading the teams in the day-to-day AV support across the site
  • Provide AV support between the hours of 7AM-7PM (Mon-Fri) based on a 40-hour working week
  • Manage the AV mailbox
  • Liaise with external clients and the IT department to ensure first-class AV meeting delivery
  • Liaise with internal clients to consolidate their meeting requirements and complete job allocation sheets accordingly
  • Report all service shortcomings affecting the AV team to the onsite program manager
  • Maintain personal awareness of procedures relevant to the AV team, ensuring that changes are brought to the attention of the process owner
  • Deliver a high standard of service in accordance with SLAs for the AV team
  • Deal with day-to-day administrative duties and any ad-hoc duties assigned by the onsite program manager
  • Continuously review the AV team procedures for improvements/modifications
  • Be fully conversant with H&S and first aid procedures onsite
  • Support the onsite program manager in the rota management of the team, ensuring that the service is efficiently covered at all times
  • Have an overview of all AV meetings onsite, ensuring a consistent standard is maintained and that all processes are routinely followed
  • Support AV event technicians during key calendar events: interim results, townhalls, press conferences, and quarterly broadcasts
  • Support and train others within the company to ensure procedural knowledge is passed to all members of your team
Benefits:
  • 3% pension contribution (after 3 months probation period)
  • 23 days holiday in the first year (holiday years rising after length of service January to December) to 25 during the 3rd year
  • Death in service benefits (3 x annual salary)
  • Private medical insurance (after 3 months probation period)

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