Customer Service Representative

5 days ago

Moffat, Dumfries and Galloway, United Kingdom Incora Full time

Job Summary:

We are seeking an exceptional Customer Service Representative to join our team as an Onsite Representative. As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

Key Responsibilities:

  • Represent Incora at customer production sites, interacting and coordinating directly with customer representatives and on-site functional area managers to effectively maintain and replenish customer supply locations.
  • Act as a liaison to assist in monitoring stock levels, resolving inventory and product discrepancies, and expediting critical needs in support of customer requirements.
  • Perform daily product to end user location maintenance (areas may include bins, cabinets, trays, etc. and/or a combination of these stocking locations).
  • Perform required maintenance and processing for shelf-life materials, including proper removal and disposal processes in alignment with customer and product specifications.
  • Proactively initiate and/or respond efficiently to daily internal and external customer requirements; including interaction with the contract administration/customer service and customer production floor management to facilitate needs.
  • Address on site quality assurance issues and forward to Program/Site Management and/or Quality Management for resolution.

About You:

A High school graduate with proven customer service, and interaction skills, with direct customer contact with the ability to deal tactfully, confidently, and ethically with both internal and external customers demonstrated excellence and commitment to a safe and hazard-free workplace.

Benefits:

  • An exciting package that includes great salary and benefits you would expect from a growing ambitious company.
  • A chance to work in a first-class brand-new environment.
  • The chance to become part of our Incora story and share in the success of Incora.
  • 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
  • Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service.
  • Family friendly policies such as 2 weeks paid parental leave.
  • A generous discount portal available to Incora employees.
  • Employer paid Group Life Insurance at 1x salary, STD, and LTD.
  • Three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • A 401K plan with company match.

What We Look For:

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

About Incora:

IncoraTM is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

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