Night Shift Team Lead

4 days ago


Southport, United Kingdom Britannia Hotels Full time

Job Summary:

The Night Supervisor is a key role within our hotel operations team, responsible for overseeing the front of house activities during evening hours. If you have a passion for delivering exceptional customer service and experience in managing night shift teams, we would love to hear from you

About You:

To be successful in this role, you will need to have a strong track record of leadership and teamwork, excellent communication skills, and a keen eye for detail. Familiarity with Opera cloud is desirable but not essential.

Responsibilities:

  • Supervise the night shift team, ensuring they are aware of all business and events within the hotel
  • Maintain high standards of cleanliness and presentation in public areas
  • Conduct regular security walks and floor checks to ensure the safety and security of guests and staff
  • Deliver exceptional customer service to all guests, responding promptly to their needs and resolving any issues efficiently
  • Ensure accurate handovers to the next team on duty

What We Offer:

  • A competitive salary of around £24,000 per annum
  • Opportunities for career growth and professional development
  • Access to our comprehensive benefits package, including staff discounts and loyalty programs

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