Chief Technological Innovator

1 day ago


Liverpool, Liverpool, United Kingdom Q-HQ Full time

Company Overview

Q-HQ, a leading retailer, seeks a highly skilled Chief Technological Innovator to join their team for a 9-month fixed-term contract. This role is focused on supporting the delivery of the Client's Quality Strategy and ensuring the workload of the Tech team aligns with achieving technical quality Key Performance Indicators (KPIs).

About the Role

We are looking for an experienced Senior Technical Operations Manager to lead our technical team in driving efficiency through active management of workload distribution. The ideal candidate will have excellent coaching skills and be able to improve team performance.

Responsibilities

  • Quality Strategy Delivery: Support the achievement of the Client's Quality Strategy by ensuring all products meet compliance standards and managing departmental testing.
  • Workload Management: Align the workload of the Tech team with the achievement of technical KPIs and ensure effective distribution of tasks.
  • Team Coaching: Coach colleagues based on individual strengths, development needs, and aspirations to enhance team performance.
  • Fit Model Management: Review costing, time slots, and models to optimize fit model management.
  • Commercial Approvals: Handle standard commercial approvals and identify when escalation to the Technical Manager is required.
  • Data Management: Manage test reports, fit logs, PLM, and gold seals as part of due diligence.
  • Customer Complaints: Log and manage customer complaints, including stakeholder management with Customer Services.
  • Travel: Travel to visit supply bases to address business needs.

Salary Information

The estimated salary for this position is around £65,000 - £80,000 per annum, depending on experience.



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