Application Specialist

2 weeks ago


Ruddington, Nottinghamshire, United Kingdom Ideagen Full time

Role Overview

Ideagen is the driving force behind many things we rely on every day, from keeping airplanes soaring in the sky to ensuring the food on our tables is safe, and helping doctors and nurses care for the sick.

As an Application Engineer at Ideagen, you will be part of a team that works behind the scenes to help make our lives safer and better.

Our software is used by millions of people around the world, and we have offices in America, Australia, Malaysia, and India.

We believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

As an Application Engineer, you will partner with customers to design, configure, and document all or parts of a mobile and/or desktop solution and then iteratively build, test, deliver, and support solutions using the DevonWay technology stack and industry-standard tools such as SSRS and SQL.

The main deliverable from an Application Engineer is a high-quality, reliable, and easy-to-use application that meets the customer's needs.

Responsibilities

  1. Translate customer needs into detailed requirements based on best practices.
  2. Follow DevonWay's hybrid (waterfall/agile) methodology to design and configure application modules based on requirements.
  3. Learn and follow the DevonWay SQA process, which requires engineers to write and execute functional tests to ensure acceptable functionality and prevent regression.
  4. Follow Company standards for security and best practices.
  5. Plan for and complete data conversions, interfaces to third-party systems, and reference data loads.
  6. Design, build, test, and deploy SSRS and/or Business Intelligence reports.
  7. Provide work estimates and plans to the project manager.
  8. Conduct demonstrations, either over webinar or in-person, for deployed applications.
  9. Provide support, including triage, issue investigation and resolution, and documentation.
  10. Resolve issues in a timely manner and escalate as required.

Skills and Experience

  • 1-3 years of experience supporting and implementing enterprise software applications a plus but not required.
  • BS in computer science, engineering, MIS or another technical field.
  • Demonstrated skills and capabilities in analytical and critical thinking, and complex problem solving.
  • Comfortable with basic relational database concepts.
  • Experience with REST and scripting languages (e.g. Python) a plus.
  • Experience with SQL Server Reporting Services (SSRS) a plus.
  • Customer-focused and comfortable communicating with customers.
  • Excellent verbal and written communication skills.
  • Able to travel approximately 10-20%, including internationally.

Behaviors

  • Ambitious - Drive, Planning & Execution.
  • Adventurous - Flexibility, Resilience & Savvy thinking.
  • Community - Collaboration & Communication.


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