Programme Lead

4 weeks ago


Birmingham, Birmingham, United Kingdom Online Education Services Full time
Job Description

We are seeking an experienced Programme Lead to join our team at Online Education Services. As a key member of our academic team, you will be responsible for ensuring the effective delivery of our programmes through quality assurance, teaching delivery, and driving a student-centric culture.

Key Responsibilities:

  • Allocate, coordinate, and monitor the work of online tutors.
  • Manage the student assessment process and contribute to the University Board of Examiners.
  • Liaise with key staff from Awarding Bodies and External Examiners.
  • Maintain standards by regularly reviewing and improving processes and procedures in relation to Academic Quality.

Programme Management:

  • Provide oversight of a programme of modules under the direction of the Academic Director.
  • Arrange the implementation of student learning success and retention initiatives.
  • Act as escalation point for learning design and delivery issues.
  • Resolve module anomalies and queries raised by students and online tutors.

Quality Assurance:

  • Oversee alignment of programmes with external accreditation requirements.
  • Ensure that QA processes are carried out for all modules within portfolio.
  • Ensure results are submitted in a timely manner enabling student results to be released according to agreed timelines.
  • Review and respond to issues in programmes raised by surveys and key stakeholders.
  • Undertake project-based work to progress and improve quality provision.

People Management and Leadership:

  • Responsible for online tutor recruitment, training, and contracts.
  • Escalation point for online tutor performance management issues.

Online Tutor Support and Coordination:

  • Coordinate a team of enthusiastic online tutors to deliver a supportive and enriching learning experience for students.
  • Assist online tutors with problem solving and student queries.
  • Set deadlines and schedules for online tutors to facilitate the smooth running of the module and to provide guidance where necessary.
  • Manage assessment marking across the module, including moderation, cross-marking, review marking, and release of marks on all assessments.

Requirements:

  • Demonstrated people management and skills.
  • Ability to focus on key improvements to benefit the student experience.
  • Excellent written and verbal communications skills.
  • Customer care – ability to analyse situations appropriately and sensitively.
  • Imaginative, intelligent approach to solving problems.
  • High attention to detail and consistent follow-through.
  • Time management, organisational skills.
  • Prioritising, planning, problem solving skills.
  • Ability to work as part of a close team.
  • Good IT and administration skills.
  • Flexible attitude to work, including the ability to take up new tasks when required and without supervision.
  • Highly motivated.

Benefits:

  • Global organisation focused on growth = lots of opportunities for our employees.
  • Engaging & vibrant organisational culture.
  • 35 hour working week, within a flexible working environment.
  • OES values driven recruitment principles.
  • Career-life fit – health & wellbeing focus.
  • 25 days of annual leave + Bank holidays.
  • Purchased leave scheme.
  • OES strategy reflects respect, honesty & diversity.
  • Continuous improvement through challenging & meaningful work.
  • Study assistance and leave for eligible employees.
  • High growth industry & strong partner/shareholder backing.
  • Genuine focus on student success.
  • Global mentoring program.
  • We are proud to support the Living the Wage movement.


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