Customer Service Complaint Resolution Specialist
3 weeks ago
We are seeking a skilled Customer Service Complaint Resolution Specialist to join our team at Bupa.
As a Complaints Handler, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner.
You will need to be able to empathise with customers, understand their concerns, and provide a resolution that meets their needs.
The ideal candidate will have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators.
You will be working in an FCA-regulated environment, so past experience of handling complaints and providing great customer service is essential.
We offer a range of benefits, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and an annual performance-based bonus.
At Bupa, we are committed to making health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to "Be you at Bupa" and champion diversity and inclusion.
Key Responsibilities:
- Investigate customer complaints and resolve issues in a fair and timely manner
- Empathise with customers and understand their concerns
- Provide a resolution that meets the customer's needs
- Work in an FCA-regulated environment
- Have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators
What We Offer:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We are a health insurer and provider, and our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", and we champion diversity and inclusion.
Location: Salford Quays or Staines
Job Type: Full-time
Salary: £24,500 - £26K depending on location
Working Hours: 37.5 hours per week
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