Customer Service Complaint Resolution Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Bupa Full time
About the Role

We are seeking a skilled Customer Service Complaint Resolution Specialist to join our team at Bupa.

As a Complaints Handler, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner.

You will need to be able to empathise with customers, understand their concerns, and provide a resolution that meets their needs.

The ideal candidate will have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators.

You will be working in an FCA-regulated environment, so past experience of handling complaints and providing great customer service is essential.

We offer a range of benefits, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and an annual performance-based bonus.

At Bupa, we are committed to making health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to "Be you at Bupa" and champion diversity and inclusion.

Key Responsibilities:

  • Investigate customer complaints and resolve issues in a fair and timely manner
  • Empathise with customers and understand their concerns
  • Provide a resolution that meets the customer's needs
  • Work in an FCA-regulated environment
  • Have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators

What We Offer:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Why Bupa?

We are a health insurer and provider, and our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", and we champion diversity and inclusion.

Location: Salford Quays or Staines

Job Type: Full-time

Salary: £24,500 - £26K depending on location

Working Hours: 37.5 hours per week



  • Brighton, Brighton and Hove, United Kingdom Bupa Full time

    Job Description:Customer Complaints Resolution SpecialistA Role for the Right Candidate:We are seeking a skilled and empathetic individual to join our team as a Customer Complaints Resolution Specialist. This role involves handling customer complaints and resolving issues in a fair and efficient manner.Key Responsibilities:Investigate customer complaints and...


  • Brighton, Brighton and Hove, United Kingdom Bupa Full time

    Role OverviewAt Bupa, we are seeking an experienced Customer Complaints Resolutions Specialist to join our team. As a key member of our complaints handling team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate customer complaints and gather relevant information to inform...


  • Brighton, Brighton and Hove, United Kingdom Bupa Full time

    OverviewBupa, a leading health insurer and provider, seeks a Customer Service Resolution Specialist to join their team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and resolving complaints efficiently.ResponsibilitiesThe ideal candidate will be responsible for handling customer...


  • Brighton, Brighton and Hove, United Kingdom Allianz Popular SL. Full time

    Dispute Resolution Specialist | Allianz Popular SLWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Popular SL. As a key member of our team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.ResponsibilitiesResolve customer complaints in...


  • Brighton, Brighton and Hove, United Kingdom Allianz Popular SL. Full time

    Seeking a Dispute Resolution SpecialistWe're looking for a skilled Dispute Resolution Specialist to join our team at Allianz Popular SL.As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.About the RoleResolve customer complaints in accordance...


  • Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway, a rapidly growing used car marketplace. As a key member of our customer experience team, you will be responsible for resolving sensitive customer journeys, retaining sales, and maintaining customer confidence in our brand.This is an exciting opportunity to...


  • Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway, a rapidly growing used car marketplace. As a key member of our customer experience team, you will be responsible for resolving sensitive customer journeys, retaining sales, and maintaining customer confidence in the Motorway brand.Key ResponsibilitiesManage...

  • Energy Specialist

    3 weeks ago


    Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    About the RoleWe're looking for a highly skilled and dedicated German-speaking Energy Specialist to join our customer service team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our customers in Germany and the UK.Key ResponsibilitiesCustomer Service - Provide timely and effective resolution to...

  • Family Law Solicitor

    4 weeks ago


    Brighton, Brighton and Hove, United Kingdom Resolution Full time

    At Resolution, we're seeking a talented Family Law Solicitor to join our team. As a specialist in family law, you'll be passionate about delivering exceptional service and outcomes for our clients.The role could be full-time or part-time, and you'll be expected to service a mixed case load of family work. As a small and expanding firm, all lawyers actively...


  • Brighton, Brighton and Hove, United Kingdom The GelBottle Inc. Full time

    About the RoleWe are seeking a highly skilled and passionate Customer Service Specialist to join our team at The GelBottle Inc.This is a unique opportunity to work with a rapidly growing and innovative brand in the quality nail beauty industry.As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to...


  • Brighton, Brighton and Hove, United Kingdom Motorway Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team at Motorway. As a key member of our customer experience team, you will be responsible for resolving complex customer issues and ensuring a positive experience for our customers.Key responsibilities include:Managing formal complaints and NPS responsesReview platform...


  • Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time

    About the RoleWe are seeking a skilled Customer Escalations Specialist to join our team dedicated to resolving sensitive customer journeys, retaining sales and customer confidence in the Motorway brand. This person will be responsible for day-to-day management of formal complaints and NPS responses, reviewing platform management and PR risk containment, and...


  • Brighton, Brighton and Hove, United Kingdom TGB Spa by DKollection Full time

    Customer Service Specialist - FTC 3 Months - BrightonAbout the roleAre you passionate about delivering exceptional customer experiences and have experience in a customer-facing role?We are a rapidly growing, trendsetting brand in the quality nail beauty industry, and we're looking for a skilled Customer Service Specialist to join our team based in our new...


  • Brighton, Brighton and Hove, United Kingdom Abm Full time

    Job Title: Customer Service SupervisorABM is seeking a skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a Customer Service Supervisor, you will play a vital role in ensuring our customers receive exceptional service and support in a professional and courteous manner.Main Responsibilities:Supervise and...


  • Brighton, Brighton and Hove, United Kingdom Bupa Full time

    pbJobDescription:/b/ppbCustomerComplaintsResolutionSpecialist/b/ppbLocation:/bSalfordQuaysorStaines/ppbJobType:/bPermanent,FullTime(37.5hours)/ppbSalary:/b£24,500-£26Kdependingonlocation/ppbWorkingOptions:/bHybridhomeandofficeworkingavailableoncesignedoff/ppBupaisaleadinghealthinsurerandprovider,drivenbyapurposetohelppeoplelivelonger,healthier,happierlives...


  • Brighton, Brighton and Hove, United Kingdom Accurate Background LLC Full time

    As a key member of our team, you will play a vital role in ensuring seamless service delivery to our clients. Your exceptional customer service skills and ability to work collaboratively with operational teams will be essential in meeting service delivery expectations.Key ResponsibilitiesDeliver outstanding customer service to clients, responding to queries...


  • Brighton, Brighton and Hove, United Kingdom AMEX Full time

    About the Role:We are seeking a Customer Care Professional to join our team at American Express. As a Customer Care Professional, you will be responsible for delivering world-class customer service, responding to customer inquiries and concerns over the phone, and building meaningful relationships with our customers.Key Responsibilities:Deliver outstanding...


  • Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

    Energy Specialist RoleWe are seeking an experienced Energy Specialist to join our team at Octopus Energy for Business. As an Energy Specialist, you will be responsible for providing exceptional customer service and support to our business customers.Key Responsibilities:Provide timely and effective resolution to customer queries and complaints.Work closely...


  • Brighton, Brighton and Hove, United Kingdom TGB Spa by DKollection Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at TGB Spa by DKollection. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via...


  • Brighton, Brighton and Hove, United Kingdom Abm Full time

    Job Title: Customer Service SupervisorLocation: Churchill Square Shopping CentreContract: Part-Time PermanentPay Rate: £ per hourJob OverviewThe Customer Service Supervisor is responsible for ensuring that customers have a pleasant shopping experience at Churchill Square Shopping Centre. This involves providing high-quality customer service, resolving...