Service Excellence Manager

6 days ago


Cumbernauld, North Lanarkshire, United Kingdom SD Worx Full time
Job Description

This challenging role involves operational follow-up of international medium and large clients, focusing on customer success and engagement through excellent communication skills and commercial drive.

You will be responsible for monitoring relationships and agreements, applying governance models, and maintaining regular contact with clients to identify challenges and formulate proposals.

A strong passion for service delivery management and customer satisfaction is essential, along with 5+ years of experience in service delivery processes and governance for international customers, fluency in English, and excellent communication skills.



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