IT Support Professional
4 days ago
A long-lasting career in the IT industry awaits you.
This role offers a unique opportunity to work with Corp Networking and gain hands-on experience in IT system management, technical support, and troubleshooting. You will be exposed to key IT functions, processes, and security standards, helping you develop the technical knowledge required to complete your Level 3 IT Support Apprenticeship.
A Typical Day:- Implement Security Measures: Maintain robust security measures to protect our systems and data.
- Create Technical Documentation: Interpret and create technical documentation for seamless communication within the team.
- Manage Service Level Agreements: Collaborate with the IT team to establish and manage SLAs, ensuring prompt issue resolution and escalation when necessary.
- Document Tasks and Projects: Maintain accurate records of tasks, projects, and system updates using established documentation and task tracking procedures.
- Provide Internal and External Support: Offer technical assistance to users, resolving issues efficiently and effectively.
- Utilize Troubleshooting Tools: Identify and resolve technical issues quickly using various tools.
- Install, Configure, and Upgrade Hardware: Assist in installing, configuring, and upgrading hardware components for optimal system performance.
- Install and Configure Software: Install and configure software applications to meet business needs.
- Maintain System Security and Stability: Ensure timely software updates and patching to maintain system security and stability.
- Configure Network Devices: Set up, troubleshoot, and maintain network devices for reliable connectivity.
- Familiarize Yourself with Cloud Technologies: Learn about cloud technologies and their integration with our systems.
- Develop Basic Scripting Skills: Automate routine tasks and improve system efficiency through basic scripting skills.
You will work closely with your workplace mentor and the Baltic team to achieve your apprenticeship goals. Full training and support will be provided throughout your journey.
Compensation and Benefits:- £15,000 - £17,000 per annum
- Monday to Friday, 08:30am - 17:30pm
- Grade 4 in Maths and 5 in English is essential for this role.
- A passion for technology and problem-solving.
- Strong communication skills and ability to work well with others.
- Basic understanding of IT infrastructure, networking, and cloud services.
- Willingness to learn and take on new challenges.
- Familiarity with working at heights (occasional use of ladders, scissor lifts, and cherry pickers).
- Full UK driving license desired.
This apprenticeship provides the skills, qualification, and experience needed to succeed in the fast-paced IT industry. Become an effective and efficient technician, ready to take on new challenges and opportunities.
Next Steps:If this role aligns with your goals, please submit your application. Our recruitment team will guide you through the process, including an informal chat and a formal employer interview if shortlisted.
Eligibility Criteria:To apply, you must have the right to work in the UK and valid residency status.
This apprenticeship is designed to provide comprehensive training and hands-on experience in IT system management, technical support, and troubleshooting. Upon completion, you will have gained the technical knowledge and skills required to excel in the IT industry.
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