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Financial Services Manager

3 weeks ago

Swansea, City and County of Swansea, United Kingdom Yolk Recruitment Full time

Company Overview:

Yolk Recruitment's client is a respected financial services organisation with a strong presence in the UK, offering a unique chance to be part of their success story. With a commitment to excellence and a culture of innovation, this organisation fosters a collaborative and dynamic work environment that encourages employee growth and development.

About the Job:

We are seeking an experienced Customer Care Leader to join our Swansea branch, responsible for driving customer satisfaction, loyalty, and retention through effective team leadership, strategic planning, and process improvement.

Key Responsibilities:

  • Lead a team to deliver exceptional customer experiences, ensuring timely issue resolution and proactive problem prevention
  • Analyse data and insights to inform strategic decisions and drive business growth
  • Develop and implement targeted initiatives to enhance customer engagement, loyalty, and retention
  • Collaborate with internal stakeholders to ensure seamless communication and effective issue escalation
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain compliance and drive excellence

What We Offer:

An attractive estimated salary of £55,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development within a well-established financial services organisation.