Luxury Site Liaison Specialist
2 days ago
This is an exciting opportunity for a skilled Luxury Site Liaison Specialist to join Kingdom Services Group Ltd in Lancaster, LA1 area. As a key member of our team, you will provide exceptional service to clients and visitors at one of our supported living sites.
Job OverviewWe are seeking a highly organized and detail-oriented individual to work on average 48 hours per week, with shifts as per site rota. The successful candidate will have a valid SIA DS licence and excellent customer service skills.
Responsibilities- Communicate and engage effectively with clients and visitors.
- Act as first point of contact for clients and visitors.
- Collect and distribute flat keys.
- Sign visitors in/out of building and ensure visitors procedure followed.
- Complete void register.
- Participate in completing duty of care register and respond to any concerns relating to this.
- Maintain security of clients and the project by completing hourly patrols and recording appropriately, monitoring CCTV and completing notes and clients and visitors movements.
- With basic health and safety knowledge through training, complete visual inspections of the property and make notes to ensure health and safety requirements are maintained, including fire procedures.
- Report any out of hours emergency repairs.
- Ensure office environment is maintained to health and safety standard.
- Assist with access and monitoring of contractors.
- Complete concierge check lists and feedback and record any relevant information in communication book and handover to day shift staff.
- Complete incident reports if required.
- Report any significant client issues to on call staff/supervisor.
- Undertake relevant training as required.
- Observe boundaries and confidentiality policies.
- Contributory pension scheme.
- A friendly and supportive team.
- Training, career development, and progression opportunities.
- Overtime opportunities.
- Access to advanced/early pay scheme.
- Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
- A valid SIA DS licence.
- A full five-year checkable employment history.
- Excellent customer service skills.
- Previous experience in a similar role is desirable.
- Excellent communication skills required both written and verbal.
- Good level of judgement and professionalism.
- IT skills.
- Physically and medically fit.
- Smart appearance.
- Enthusiastic and willing to develop new skills.
- 2–5 years' experience would be advantageous.
- Ability to deal with emergency services.
- Willingness to undertake an enhanced DBS.
The salary for this role is £11.44 per hour, providing a competitive remuneration package for the successful candidate.
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