Guest Relations Team Lead

3 weeks ago


Sunningdale, United Kingdom Dorchester Collection Full time
Position Overview

We are seeking a highly skilled Guest Relations Supervisor to join our team at Coworth Park Hotel, a renowned hotel in the Dorchester Collection. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and a personalized experience.

Key Responsibilities

  • Communicate and update room allocations and requested rooms for guest arrivals.
  • Maintain accurate bedroom inventory and availability in Opera, resolving discrepancies and overbookings with revenue management.
  • Liaise with reservations to ensure timely payments and manage prepayment handling.
  • Constantly check for new reservations and update guest profiles with accurate information.
  • Ensure inventory control and selling policy alignment with Revenue Manager's guidelines.
  • Support departments in aligning guest activities.
  • Present daily arrivals at the morning meeting.
  • Support managers with guest inquiries.

Requirements

  • Passionate about delivering exceptional service.
  • Customer service oriented.
  • Experience with Opera is desirable.
  • Excellent IT knowledge, including Microsoft Office.
  • Good written and spoken English.


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