Guest Relations Team Lead
3 weeks ago
We are seeking a highly skilled Guest Relations Supervisor to join our team at Coworth Park Hotel, a renowned hotel in the Dorchester Collection. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and a personalized experience.
Key Responsibilities
- Communicate and update room allocations and requested rooms for guest arrivals.
- Maintain accurate bedroom inventory and availability in Opera, resolving discrepancies and overbookings with revenue management.
- Liaise with reservations to ensure timely payments and manage prepayment handling.
- Constantly check for new reservations and update guest profiles with accurate information.
- Ensure inventory control and selling policy alignment with Revenue Manager's guidelines.
- Support departments in aligning guest activities.
- Present daily arrivals at the morning meeting.
- Support managers with guest inquiries.
Requirements
- Passionate about delivering exceptional service.
- Customer service oriented.
- Experience with Opera is desirable.
- Excellent IT knowledge, including Microsoft Office.
- Good written and spoken English.
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Sunningdale, United Kingdom Dorchester Collection Full timePosition OverviewWe are seeking a highly skilled Guest Relations Supervisor to join our team at Coworth Park Hotel, a renowned establishment within The Dorchester Collection. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesCommunicate and update...
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Sunningdale, United Kingdom Dorchester Collection Full timePosition Overview Join us as a Director of Guest Experience at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We...
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