IT Support Specialist

4 days ago


Romford, Greater London, United Kingdom Daisy Corporate Services Trading Limited Full time

Job Overview

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We are seeking an experienced IT Recovery Centre Technician to join our team in Romford. As an IT Recovery Centre Technician, you will play a vital role in ensuring the smooth operation of our recovery centre and providing technical support to customers.

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Key Responsibilities

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  • Maintaining the site's operational readiness, ensuring all necessary systems and equipment are functioning correctly.">
  • Providing hands-on technical support to customers during their recovery rehearsals and live invocations.">
  • Delivering services with minimal downtime and ensuring customers receive excellent support throughout the process.">
  • Coordinating new service implementations, including IT and communications installations, and ensuring they are completed on schedule.">
  • Traveling to customer sites within the service area to provide support as needed.">
  • Maintaining critical site facilities such as air conditioning, lighting, UPS systems, and generators.">
  • Participating in an on-call rota to provide out-of-hours support when required.">
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Requirements

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To be successful in this role, you should have:

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  • Proven knowledge of IT and communications, including Intel/Windows desktop support.">
  • Familiarity with Symantec Ghost is an added advantage.">
  • Basic understanding of networks, switches, routers, and Windows Server.">
  • Strong verbal and written communication skills.">
  • A valid UK driving license.">
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What We Offer

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In addition to a competitive salary, we offer a range of benefits, including:

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  • Annual leave allowance starting at 25 days, increasing by one day per year up to 30 days.">
  • Birthday and wedding days off, so you can celebrate these special moments.">
  • Access to our internal Daisy Grow learning platform and apprenticeships to develop your skills.">
  • Discounted health plans, virtual GP services, eye care scheme, employee assistance programme, and an internal Well Being Team.">
  • Immediate access to our internal discount platform, The Exchange, offering discounts with over 1,200 retailers.">
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About Us

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We are Daisy Corporate Services Trading Limited, a technology business with big ambitions and a friendly northern culture. Our passion is delivering business improvements to customers, making them feel at ease. We're trusted by thousands to deliver IT solutions that make life simple and productive.

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We foster an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

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Salary

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The estimated annual salary for this position is between £25,000-£27,000, depending on experience.



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