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Technical Support Specialist
2 months ago
Job Summary
Adecco is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless operation of our IT systems and services.
Key Responsibilities
- Provide first and second-line technical support for IT and Audio Visual equipment, software, and services.
- Ensure smooth operation of the IT Delivery & Operations Service Desk.
- Provide field support for IT and Audio Visual equipment, software, and services.
- Provide Assistive Technology guidance and support.
- Manage IT Service Desk (first and second-line support).
- Manage AV Service Desk (first-line support).
- Manage Laptop Loan (staff and events).
- Manage AV equipment loans.
- Provide IT/AV support for General Teaching Areas (first and second-line support).
- Provide IT support for General Devices (first and second-line support).
- Manage Laptop loans for digital inclusion.
- Provide IT/AV support for Standard Office Moves & New Builds.
- Deploy standard end-user compute devices.
- Annual refresh of standard GTA devices.
- Produce self-help guides.
- Configure exam laptops.
- Provide Lecture Capture support.
- Offer Remote Support service.
- Support DDaT activities for the start of the new academic year.
- Perform proactive maintenance and replacement of AV equipment.
- Support Hybrid Events and Teaching.
- Provide Building Project Consultancy.
- Support University Events.
Technology Stack
- Topdesk.
- Nagios.
- BeyondTrust Remote Support.
- JISC Online Surveys.
- Clearpass.
- BluCat network asset management.
- Active Directory.
- Microsoft Intune.
- Jamf.
- Microsoft Teams.
- Panopto.
- M365.
- Assisted Hearing induction loop (Loopworks).
- Microphone Transmission Systems (e.g., DECT/ISM70).
- Lighting management systems (e.g., Dali, FMX).
- Signal management (e.g., EDID & HDCP).