Loan Servicing Consultant

3 days ago


London, Greater London, United Kingdom Kensington Mortgage Company Limited Full time

Responsibilities

  • Providing support and assistance to Servicing Agents and Specialists;
  • Deputising for Team Managers as needed;
  • Communicating with customers and/or their representatives (e.g. solicitors, debt advisors, third parties) to provide solutions when servicing loans & mortgages;
  • Acting as a role model to motivate and inspire others to treat customers fairly when servicing accounts, whilst maintaining compliance in legal and regulatory principles;
  • Completing quality checks to provide quality assurance and support the training and development of Agents and Specialists;
  • Supporting the review of processes and procedures as part of a continuous improvement;
  • Representing Servicing by contributing to change programmes as required, sharing knowledge to help formulate requirements and test plans, executing UAT and PIV where required;
  • Achieving and maintaining excellent quality check results.


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