Senior Property
5 days ago
We are seeking a highly skilled and experienced Senior Property & Lettings Manager to join our team at Ritz Recruitment. As a key member of our property management team, you will be responsible for overseeing the operations of our Midlands region, ensuring the delivery of a high-quality service to our customers and fostering professional working environments.
Key Responsibilities:
* Manage and lead a small team of Property & Letting Managers over the Midlands region, ensuring they meet their targets and deliver high-quality service to clients.
* Oversee the team's operations, including arranging property visits, maintenance coordination, refurbishment projects, and end-of-tenancy processes.
* Assist with the monitoring of the region's financials, including processing and managing payment of invoices from contractors and suppliers, ensuring availability of funds and accurate documentation.
* Provide guidance and support to junior members of the department and provide training when needed.
* Attend and confidentially present in team and department meetings, discussing KPIs, performance and strategy.
* Ensure the team maintains accurate records of property and maintenance details on company software (Catalyst).
* Continuously assess and improve team performance, providing feedback and coaching to team members.
* Conduct monthly one-to-one meetings, weekly catchups, and bi-annual appraisals with team members.
* Ensure your region maintains 100% compliance with regulatory requirements.
* Resolve any complaints or escalations in a timely and professional manner.
Requirements:
* Proven experience in managing and leading a team of property managers, with a track record of excellence
* Highly trained and experienced property/lettings manager with knowledge of sophisticated systems.
* Strong problem-solving skills and the ability to manage complex property-related and people-related challenges.
* Satisfactory references and a DBS check required.
Company Information:
Our client provides high-quality student housing, in both shared houses and apartments, in 24 cities across the UK. They are the largest single provider of 2nd and 3rd year student accommodation in the UK, leading the way in offering exceptional student accommodation.
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