Lead Services Manager

2 weeks ago


Hull, Kingston upon Hull, United Kingdom Charity Horizons Full time
Lead Services Manager

Charity Horizons is seeking a highly skilled and experienced Lead Services Manager to join our team. In this role, you will be responsible for overseeing day-to-day operations, managing staff and resources, and driving growth and success for our organization.

Key Responsibilities:

  • Leadership and Management: Provide strategic leadership and direction to the services team, ensuring effective management and oversight of staff and resources.
  • Operational Excellence: Develop and implement operational strategies to drive growth, enhance customer experience, and improve overall service delivery.
  • Collaboration and Communication: Foster strong relationships with stakeholders, including staff, customers, and partners, to ensure effective communication and collaboration.
  • Performance Management: Develop and implement performance management systems to drive accountability, engagement, and continuous improvement.

Requirements:

  • Leadership Experience: Proven leadership and management experience, with a track record of success in driving growth and improvement.
  • Operational Expertise: Strong understanding of operational management, with experience in managing staff, resources, and budgets.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strategic Thinking: Ability to think strategically, with a focus on driving growth, innovation, and continuous improvement.

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