Customer Care Liaison

3 days ago


Truro, Cornwall, United Kingdom Verto Full time
About Verto

Founded in 2010, Verto is a pioneering sustainable housebuilder dedicated to revolutionizing the way we live by creating zero-carbon homes. Our mission is to make sustainable living a reality through innovative materials and cutting-edge technologies.

We strive to create a better future for our customers, communities, and the environment. With a focus on precision and excellence, our highly skilled construction team is committed to delivering exceptional results.

Salary and Benefits

A highly competitive salary of £40,000 - £55,000 per annum (dependent on experience and qualifications) is offered, along with an extremely favourable performance-driven bonus package.

You will also enjoy:

  • 30 days annual leave plus bank holidays
  • Company mobile
  • Company pension scheme
  • Private health insurance (including immediate family)
  • Serious progression opportunity
  • Employee referral programme
  • Perks at Work store discounts
Job Description

The Customer Care Coordinator plays a vital role in supporting our customers in delivering our zero-carbon smart homes. This position requires a unique blend of construction knowledge and excellent customer service skills.

Main Objectives:

As the first point of contact for customers, you will be responsible for:

  • Coordinating and overseeing agreed snagging work
  • Liaising with the Construction team and Sub-Contractors
  • Assisting in property handovers where necessary
  • Reviewing completed snagging work for approval and sign-off

Duties and Responsibilities:

  • Providing exceptional customer service via telephone, email, and in-person
  • Working closely with customers and Sub-Contractors to organize and schedule work
  • Assigning and organizing snagging work required to respective trades
  • Communicating important customer care issues to the Aftercare Manager and/or Construction Director
Required Skills and Qualifications

To succeed in this role, you will require:

  • A proactive and self-motivated approach
  • Effective time management and prioritization skills
  • Ability to establish and maintain good working relationships with clients, colleagues, and Sub-Contractors
  • Excellent communication and problem-solving skills
  • Demonstrable ability to deal with people across a wide range of levels
  • Experience in maintenance and snagging requirements
Estimate Salary Range: £40,000 - £55,000 per annum
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