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Director of Operations
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Operations Manager to join our team at Reed. As a key member of our operations team, you will be responsible for leading and managing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:
- Develop and Improve Processes: Develop and implement processes to improve the efficiency and effectiveness of the operations team.
- Set Targets and Goals: Set targets and goals for the operations team, ensuring that they are aligned with the company's overall objectives.
- Manage Work Schedules: Plan and implement work schedules for the operations team, ensuring that all tasks are completed on time and to a high standard.
- Attend Meetings: Attend and participate in meetings with the operations team, ensuring that all team members are informed and aligned with the company's objectives.
- Liaise with Stakeholders: Liaise with stakeholders, including the CRM Manager, to ensure that the CRM system is up to date and reflects the operations team's activities.
- Implement EOS Model: Support the Integrator in implementing and running the company on the EOS model, ensuring that all team members are trained and equipped to use the EOS tools.
- Manage Operational Team Members: Use the EOS tools to manage operational team members, ensuring that they are motivated and equipped to perform their roles effectively.
- Communicate with Clients: Communicate with clients and third parties, including accountants, to ensure that all interactions are professional and effective.
- Manage Claims: Manage claims through the various stages, ensuring that all claims are processed efficiently and effectively.
- Ensure CRM is Up to Date: Ensure that the CRM system is up to date, and train the team on how to use the CRM system.
- AML Checks: Carry out AML checks on all clients, ensuring that all interactions are compliant with regulatory requirements.
