Claims Recovery Specialist
21 hours ago
We are seeking an enthusiastic candidate to join one of our specialist recoveries teams handling calls and correspondence across a portfolio of cases to optimise income on behalf of our corporate clients.
The successful applicant will have great communication and negotiation skills, resilience, a strong work ethic, and be a great team player. Experience in a similar role is desirable but not essential.
Key Responsibilities- Handle telephone calls and obtain an appropriate resolution
- Update information on our case management and client systems
- Monitor diary dates and ensure that deadlines are met
- Deal with routine incoming correspondence, drafting replies as appropriate and resolving queries
- Ensure financial transactions are dealt with efficiently and in accordance with agreed procedures
- General administrative tasks as requested
- Previous call/case handling experience in a similar role
- Excellent listening, verbal & written communication skills
- Resilience when dealing with contentious issues
- Ability to plan and prioritise workloads
- Strong IT skills including MS Office
- Organised and able to work effectively within a process-driven environment
- Effectively work within a team
JB Leitch Ltd is an established Legal 500 commercial law firm based in Liverpool specialising in legal services for the property management sector. Our excellence is recognised nationally, and we act for corporate clients across England and Wales.
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