Pathology Support Worker

4 weeks ago

Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our Pathology Reception team as a Pathology Support Worker. The successful candidate will be responsible for receiving, sorting, and processing clinical samples, as well as performing data entry and communication of pathology reports.

Main Duties and Responsibilities

Scientific & Analytical

  • To receive, sort, and process a substantial quantity of clinical samples, identifying and resolving problems such as leaking samples, labeling errors, missing information, etc.
  • To perform substantial amounts of accurate data input on computers for prolonged periods of time of patient information and investigations requested by hospital clinical staff and GPs.
  • To maintain attention to accuracy at all times during data input and labeling of samples.
  • To follow standard operating procedures (SOP) at all times.
  • To understand analytical work that is going to be undertaken.

Diagnostic & Interpretive

  • To understand the urgency of requests; prioritizing work according to SOPs.
  • To judge whether samples are suitable for testing and take appropriate action.
  • To ensure system for phoning results is adhered to.
  • To answer calls on the Pathology enquiry line on a rota basis, giving results, information, and advice within their competency.
  • To take significant numbers of requests for supplementary tests, find the appropriate sample, and order the test(s), contacting the requestor about any issues this may cause.

Supervisory & Management

  • To undertake training as appraisee and participate in annual and six-monthly review.
  • To participate in overtime arrangements when assessed as competent to do so.
  • To book leave in accordance with departmental policy.
  • To report personal absence to senior member of staff, according to trust policy.
  • To be aware of and understand trust policies for grievance, discipline, and capability.

Communication & Liaison

  • To maintain awareness of changes and developments in the section and other departments within Pathology.
  • To act as the first point of contact for all of pathology, dealing with a wide range of enquiries maintaining confidentiality. This includes communication with outside sources with information of a sensitive nature either in person or over the telephone. To inform appropriate staff that people have arrived.
  • To participate in the staff questionnaire. Feeds comments up through the management system.
  • To communicate with patients and staff on appointments, specimen collections, procedures for samples pre-analysis, etc.
  • To ensure that results are not given inappropriately to patients, explaining why when necessary.
  • To ensure that external visitors complete visitor logs and issues badges as appropriate.
  • To issue results in accordance with departmental SOPs.
  • To collate, envelope, and dispatch pathology reports.
  • To co-operate with other staff within the Pathology department in order that resources are used to maximum benefit.
  • To attend meetings as directed.

Education & Training

  • To support competency training for junior staff in co-operation with the section trainers.
  • To be responsible for own personal development.
  • To attend all courses as directed.
  • To attend all mandatory and statutory training courses as directed.

Information Management & Technology

  • To work within standard operating procedures and policies to ensure high-quality data, thus maintaining the integrity and accuracy of laboratory databases. Recognizes data quality problems and brings to the attention of senior staff.
  • To attend training on the use of display screen equipment and ensures that working practices comply.
  • To report any non-functional hardware to senior staff.
  • To use the laboratory information management system according to authorized protocols.
  • To use quality management system for read-only access.
  • To comply with local and national policies for the safe, secure, and confidential processing and storage of patient and other laboratory information.

Financial & Resource Management

  • To use resources efficiently and cost-effectively.
  • To sign for deliveries and inform stores staff of large deliveries.
  • To report low levels of supplies appropriately to ensure continuing supply.
  • To ensure that stocks are stored appropriately.
  • To use equipment safely, taking into account its complexity, limitations, and value.

Clinical Audit and Quality Management

  • To assist with data collection for audits as directed.
  • To be aware of all types of documentation within the laboratory organization.

Health & Safety

  • To work within all health and safety policies in a safe manner, recognizing hazards within the workplace and applying agreed precautionary measures.
  • To be mindful of duties towards colleagues, visitors, and patients in maintaining a safe environment and safe working practices. Reports any defects noticed.
  • To apply knowledge from training in display screen equipment, personal protective equipment, and manual handling to own work practices.
  • To apply knowledge from fire safety training to ensure safety for self and others. Complies with all fire procedures as directed.
  • To understand the implications of COSHH and risk assessment documentation and works within defined control measures at all times.
  • To maintain awareness of all emergency and major incident procedures, and acts accordingly in the event of an incident.
  • To understand and adhere to trust policies for clinical waste disposal.
  • To understand the reporting system for clinical incident reporting and uses it appropriately.

Other Role-Specific Duties

  • To carry out any other reasonable duties commensurate with the role and delegated or requested by the manager or supervisor, as the needs of the service require.
  • The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

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