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Field Operations Delivery Manager

2 months ago

Slough, Slough, United Kingdom Centrica plc Full time

Job Summary:

Centrica plc is seeking a highly skilled and experienced Field Operations Delivery Manager to lead our team of in-home experts in delivering exceptional customer satisfaction, quality, efficiency, and safety. As a key member of our leadership team, you will be responsible for driving business targets and leading large-scale transformation projects.

Key Responsibilities:

  • Lead and inspire a diverse skilled team of in-home experts to deliver high-quality customer service and achieve business targets.
  • Develop and implement strategies to drive customer satisfaction, quality, efficiency, and safety.
  • Lead the deployment of large-scale transformation projects, including the use of new field technologies.
  • Role model and lead a coaching culture that enables team members to perform at their best.
  • Drive great customer outcomes through outstanding people, communication, and problem-solving skills.

Requirements:

  • Proven leadership experience in a field-based operations environment.
  • Strong ability to lead, motivate, and engage a remote field-based team.
  • Excellent communication and problem-solving skills.
  • Ability to drive business targets and lead large-scale transformation projects.
  • Passion for people and a commitment to diversity and inclusion.

What We Offer:

  • Competitive salary and bonus potential.
  • Employee Energy Allowance at 15% of the government price cap.
  • Company Funded Healthcare Plan.
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.

About Us:

Centrica plc is a leading energy company that is committed to creating a more sustainable and inclusive future. We are proud to be a disability-confident employer and have been recognized by The Times as one of the Top 50 Employers for Women.