Technical Support Professional
3 weeks ago
This is a challenging and rewarding role that requires strong technical expertise, excellent problem-solving skills, and the ability to work collaboratively as part of a team. You will have the opportunity to work on a wide range of IT projects, from infrastructure upgrades to software development, and contribute to the continuous improvement of our IT services.
**Job Description:**
* Design, implement, and maintain IT systems, including servers, workstations, networks, and peripherals.
* Provide technical support and troubleshooting assistance to end-users, resolving hardware and software issues promptly and efficiently.
* Collaborate with cross-functional teams to support and implement IT projects and initiatives.
* Develop and maintain system documentation, including hardware and software inventories, network diagrams, and user manuals.
* Stay up-to-date with emerging technologies and industry trends, providing recommendations for improvements and enhancements to the IT infrastructure.
* Work closely with the IT team to identify and resolve technical issues, ensuring minimal downtime and disruption to business operations.
**Required Skills and Qualifications:**
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* Proven experience in IT support, system administration, or a similar role.
* Strong knowledge of networking principles, server administration, and operating systems (Windows, Linux).
* Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
* Proficiency in troubleshooting hardware, software, and network issues.
* Excellent communication and interpersonal skills, with the ability to provide exceptional customer service.
* Strong analytical and problem-solving abilities, with a keen attention to detail.
* Ability to work effectively both independently and as part of a team.
The estimated salary for this position is £35,000-£55,000 per year.
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