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Data Analyst

2 months ago

Salford, Salford, United Kingdom Bupa Full time
Job Description:

Analytics Engineer

Contract: Hybrid Working Options Available

Location: Bupa Place, Salford Quays or Willow House, Staines

Fixed term contract: 12 months

Salary range: £37,000-£45,000 dependant on experience

Full time

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Your role as an MI & Insight Analyst will require you to draw on your technical expertise and experience to draw together our customer contact data, developing MI to articulate both the customer and colleague experience with a view to facilitating or initiating change.

With an eye for detail and a natural curiosity, you will use your technical expertise to proactively identify opportunities through your analytical assessment of the data, identifying continuous improvement opportunities across all segments of our contact centre estate.

How you'll help us make health happen:

  1. You will have a sophisticated approach to your communication with your stakeholders that enables you to gather technical requirements effectively from people who are often not technical experts, often this will take the form of coaching, in order to facilitate the outcome required.

  2. Your outputs will take the form of data sets and the delivery of the associated insight led analysis. You will have a technical subject matter expertise that allows you to access and transform the data from our strategic data warehouse, informing our understanding of our customer or our people journeys.

  3. You will work as part of a broader multi-disciplinary team and will build strong relationships with your colleagues in the Operations Hub and Customer Contact teams to ensure we maintain the integrity of our core data set.

  4. You will take ownership for delivering analysis assigned to you by your manager in a timely fashion, highlighting any risks as appropriate.

  5. You will utilise your experience of Contact Centres and the associated technology to competently represent your team on various projects, acting as a subject matter expert to offer advice and guidance.

  6. You will coach your peers in data teams across the business, sharing your well-defined technical skillset in order to grow our wider capability.

Key Skills / Qualifications needed for this role:

  1. A confident communicator, you will be comfortable delivering your analysis to people at all levels within our organisation.

  2. A strong technical skillset, you will enjoy working with large sets of complex data, you are confident with the tools used to manipulate that data and are happy to challenge existing processes to support continuous improvement.

  3. You have experience of ETL activity ideally gained in a customer contact environment.

  4. You have a good understanding of customer contact technology.

  5. You take ownership for your own development, keeping up to date with new products and data management techniques.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  1. 25 days holiday, increasing through length of service, with option to buy or sell.

  2. Bupa health insurance as a benefit in kind.

  3. An enhanced pension plan and life insurance.

  4. Onsite gyms or local discounts where no onsite gym available.

  5. Various other benefits and online discounts.

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Time Type: Full time

Job Area: IT

Locations: Bupa Place, Staines - Willow House