Professional Services Expert

2 weeks ago


Leeds, Leeds, United Kingdom LexisNexis Risk Solutions Full time
About LexisNexis Risk Solutions

As a leading provider of risk assessment solutions, we offer a range of products and services focused on helping businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience.

Our solutions help customers solve complex problems in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

Join Our Team

About Our Team

As a Risk Solutions Specialist, you will be part of a team that supports and delivers onboarding and ongoing customer management for new and existing customers of our RiskNarrative Digital Onboarding & Financial Crime platform.

Relying on your product and industry expertise, you will ensure the best experience for our customers while delivering projects in a timely manner.

Helping customers configure their financial crime strategy and advising them on best practices.

About the Role

This is a challenging and exciting environment, and you should be comfortable working directly with customers.

Key Responsibilities

Deliver bespoke onboarding requirements for new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.

Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.

Work closely with customers to develop financial crime strategies.

Requirements

Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.

Ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.

Experience in at least one of the following areas: Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.

About LexisNexis Risk Solutions

Learn more about the LexisNexis Risk team and how we work here.



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