Operations Director

3 days ago


Nottingham, Nottingham, United Kingdom Domestic & General Full time
About the Role

We are seeking an experienced Operations Manager to lead our contact centre team and drive sales performance through great customer experience in a regulated environment.

Key Responsibilities
  • Manage the day-to-day delivery of our balanced scorecard, sales performance, and department engagement results.
  • Coach and support team members to drive sales performance through behaviours and great conversations.
  • Lead the culture, pace, and tone of the environment, coaching and mentoring future leaders.
  • Drive change, present solutions, and optimise department deliverables and operating practice within D&G.
About You
  • Minimum 2-3 years of experience in an Operational Management role, leading teams of Team Leaders or an equivalent level.
  • Proven experience surrounding sales performance and contact centre KPIs.
  • Experience working in an FCA regulated environment and understanding the requirements and expectations surrounding an exceptional customer journey within financial services.
What We Offer
  • Competitive salary and quarterly bonus.
  • Health cash plan, pension scheme, life assurance, and dedicated online benefit portal.
  • Access to savings and borrowing through payroll, car leasing, travel loans, cycle to work, health and wellbeing, and employee assistance programme.

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